Please make sure that you have installed the driver software by following the steps below:
For a quick start, check the installation video on YouTube:
https://youtu.be/LYFqzG97n6c
Step 1:
Pls ensure the printer is OFF.
Plug the power cord into the power adapter.
Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet.
Connect the USB cable to your printer and plug the other end into your computer's USB port.
Step 2:
Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.
Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).
Step 3:
For Model BT320 - Pls insert LabelRange white USB disk in your computer -> Windows -> double click "LabelRangeBT320PrinterWindowsDriver.exe" driver software -> click "Install" and follow the prompt to complete the installation.
For Model BT620 - Pls insert LabelRange white USB disk in your computer -> Windows -> double click "LabelRangeBT620PrinterWindowsDriver.exe" driver software -> click "Install" and follow the prompt to complete the installation.
For Model LP320 - Pls insert LabelRange orange USB disk in your computer -> Windows -> double click "LabelRangeLP320PrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation.
For Model LP620 - Pls insert LabelRange blue USB disk in your computer -> Windows -> double click "LabelRangePrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation.
After installation, pls go to Start menu -> Settings -> Printers and scanners -> You will see the "BT320 Printer" / "BT620 Printer"/"LP320 Printer"/ "LP620 Printer".
Step 4:
To verify your Labelrange was installed properly, go to "BT320 Printer" / "BT620 Printer"/"LP320 Printer"/ "LP620 Printer" - click “Print Test Page”. If you can print it, the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.