10. Printing sideways, tiny, cut off, part of the label.

1. If you are printing shipping labels, the most likely reason is that your label format page is set to 8.5x11'', not 4x6''.

• If you are printing 4x6" labels from platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirateship, Shipstation, Shippo, change your label format setting to 4x6 before creating. If you cannot figure it out, please contact customer support or search for related videos on YouTube. Thank you. 

• By default, some platforms produce labels in an 8.5 x 11 size at present, which won't fit 4x6'' correctly. Examples include USPS, UPS, Mercari...

• If you print a few labels per day, we recommend our customers crop the label. For example, for a USPS label from the USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right-click on the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly. If you use RD560 printer, you can crop the label directly by our "Label Expert" App.

• If you are printing many labels per day, we recommend our customers use shipping platforms like Shippo, Pirateship, where you can print 4x6'' labels directly and get discounted shipping costs.

2. Make sure the loaded label, label page, and printer settings are all the same size.

3. Run label identification manually when it print cut off.

Ensure the printer is on, press and hold the right feeder button until a beep, release the button. The printer will detect the labels automatically and position the label at the tear-off line.

4. Make sure the paper guides are flush against the label with no gap.

5. If all size is matched and still print cut off, please contact Labelrange team, thank you.