9. Printing blank labels

• 1. Ensure you are using LabelRange's original power cable/adapter to connect.

• 2. Make sure that your labels are properly loaded. The side of the label that will be printed needs to be facing up.

• 3. Ensure your label type is "Direct Thermal" label.

• 4. Ensure that the priner cover is closed well. Press two sides of the printer cover.
  

• 5. Confirm that you have installed the driver software correctly by following our steps. If needed, you can uninstall it and reinstall following our instructions.

• 5. Ensure that your label page size, label paper size, and printer settings are the same size.

• On Windows: 

Go to the Control Panel > Devices and Printers > Right click on LP620 Printer or LP320 Printer or BT320 Printer or BT620 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Printers and scanners >  LP620 Printer or LP320 Printer or BT320 Printer or BT620 Printer> Printer Preferences to set up size or other settings.

On Mac:

Access these settings directly from the print menu and choose paper size.

If everything above is correct and still not work, please turn it off, then reconnect the cables and reload the labels. Turn it back on, and it should work!

If it is still not working and you are using the "BT320 Printer" or "BT620 Printer," please open the "Rekdom Printer" app. Tap the printer icon, choose Bluetooth, find and tap the BT320 Printer to connect. Then long-press the "Rekdom Printer" title for about 6 seconds to transfer to the settings page. Go to User Settings and tap "Restore factory settings," then you're done.