BT320 Printer:

Bluetooth Printing from "Rekdom Printer" app :

iOS

Android

Bluetooth Printing

Windows

USB Wired Printing from:       

Windows 

Mac 

Linux     

Chrome OS

BT620 Printer:

Bluetooth Printing from "Rekdom Printer" app :

iOS

Android

Bluetooth Printing

Windows

USB Wired Printing from:       

Windows 

Mac 

Linux     

RD560 Printer:

Bluetooth Printing from "Label Expert" app :

iOS

Android

Bluetooth Printing

Windows

Mac

Chrome OS

Linux

USB Wired Printing from:       

Windows 

Mac 

Linux     

Chrome OS

LP320 Printer:

USB Wired Printing from:       

Windows 

Mac 

Linux     

Chrome OS

LP620 Printer:

USB Wired Printing from:       

Windows

Mac 

Linux     

If you are using the BT320 Printer/BT620 Printer, yes, you can print from Android/iOS via Bluetooth using the 'Rekdom Printer' app.

If you are using the RD560 Printer, yes, you can print from Android/iOS via Bluetooth using the 'Label Expert' app.

If you are using the LP320/LP620 Printer, please note that these two models require a USB wired connection.

LabelRange functions like a regular printer. It will print anything you send to it, ensuring that the loaded label, label page, and printer settings are of the same size.

Note: If a platform is not listed here, it doesn't necessarily mean that LabelRange won't work with it. If you can obtain a 4 x 6-inch label from that platform, it will be compatible with LabelRange.

Our supported platforms:

·  Amazon

·  Etsy

·  PayPal

·  eBay

.  Shopify

.  Pirateship

·  Stamps.com Web

·  Endicia Dazzle

·  ShipStation

·  Shippo

·  ShippingEasy

 · Poshmark

·  EasyShip

...

Please note that there are two types of thermal labels: thermal transfer labels and direct thermal labels. LabelRange printers work with direct thermal labels.

If you are using BT320/ BT620/ LP320/ LP620 printers, they print labels with a width of 1.5'' to 4.1'' and a height of 1'' to 9.84''.

If you are using RD560 printer, it prints labels with a width of 1'' to 4.4'' and a height of 1'' to 9.84''.

Please make sure that you have installed the driver software by following the steps below:

For a quick start, check the installation video on YouTube:

https://youtu.be/LYFqzG97n6c 
Step 1: 

Pls ensure the printer is OFF. 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2: 

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

Step 3: 

For Model BT320 - Pls insert LabelRange white USB disk in your computer -> Windows -> double click "LabelRangeBT320PrinterWindowsDriver.exe" driver software -> click "Install" and follow the prompt to complete the installation.

For Model BT620 - Pls insert LabelRange white USB disk in your computer -> Windows -> double click "LabelRangeBT620PrinterWindowsDriver.exe" driver software -> click "Install" and follow the prompt to complete the installation.

For Model LP320 - Pls insert LabelRange orange USB disk in your computer -> Windows -> double click "LabelRangeLP320PrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation. 

For Model LP620 - Pls insert LabelRange blue USB disk in your computer -> Windows -> double click "LabelRangePrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation.

After installation, pls go to Start menu -> Settings -> Printers and scanners -> You will see the "BT320 Printer" / "BT620 Printer"/"LP320 Printer"/ "LP620 Printer".

Step 4:

To verify your Labelrange was installed properly, go to "BT320 Printer" / "BT620 Printer"/"LP320 Printer"/ "LP620 Printer" - click “Print Test Page”. If you can print it, the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify. 

Please make sure that you have installed the driver software by following the steps below:

For a quick start, check the installation video on YouTube:

https://youtu.be/LYFqzG97n6c 
Step 1: 

Pls ensure the printer is OFF. 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2: 

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

Step 3:

For Model BT320 - Pls insert LabelRange white USB disk in your computer -> Mac -> double click"LabelRangeBT320PrinterMacDriver1.0.pkg" driver software -> click "Continue" -> click "Install" and follow the prompt to complete the installation

For Model BT620 - Pls insert LabelRange white USB disk in your computer -> Mac -> double click"LabelRangeBT620PrinterMacDriver.pkg" driver software -> click "Continue" -> click "Install" and follow the prompt to complete the installation

For Model LP320 - Pls insert LabelRange orange USB disk in your computer -> Mac -> double click "LabelRangeLP320PrinterMacDriverv1.0.pkg" driver software -> click “Continue” -> click “Install” and follow the prompt to complete the installation.

For Model LP620 - Pls insert LabelRange blue USB disk in your computer -> Mac -> double click "LabelRangePrinterMacDriver.pkg" driver software -> click “Continue” -> click “Install” and follow the prompt to complete the installation.

After installation, pls go to your Mac's settings -> Printers and Scanners -> pls click “+”or " Add printer.." and select "BT320 Printer"/"BT620 Printer"/"LP320 Printer"/ "LP620 Printer"and click “Add”, and the "BT320 Printer" / "BT620 Printer"/"LP320 Printer"/ "LP620 Printer" will be added.

Step 4:

To verify your Labelrange was installed properly, you can print a 4x6” sample label from our USB disk to verify. If you can print it, the driver software was installed correctly. 

Please always download the latest Linux software from our website for the best results.

If our Linux driver is not compatible with your system, please contact customer support. Thank you.

Please check the installation video on YouTube for reference:

https://youtu.be/iox2z6b_QOw

Please follow the steps below to install your LP320 Printer or BT320 Printer on your Chromebook

1). 

Ensure the printer is OFF. 

Plug the power cord into the power adapter. Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port. 

2). 

Press release button on both sides to open the printer cover. Load your labels from back and ensure the paper guides are flush against the label with no gap. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically. 

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling). 

3). 

Go to Chrome web store - search "Labelrange" extension - click "Labelrange" extension and click "Add to Chrome" - click "Add extension". Click "Labelrange" extension and click "Add", it will show up LP320 Printer or BT320 Printer paired, highlight it and click "connect", then done. 

Note: Please ignore the configuration prompt; there is no need to click to configure.

4). 

Open your label and print - choose "LabelrangePrinter" as printer and choose paper size from More settings to printing.

For any issues, pls contact Labelrange phone for support, thank you.

Important Notes Before Setting Up Bluetooth on Windows:

1.Ensure you have correctly installed the BT320 Printer Windows driver software using the USB cable.

2.Keep the printer and computer connected with a USB cable during the installation and Bluetooth setup.

3.Ensure that your computer's Bluetooth function is turned on before initiating Bluetooth pairing.

4.Disconnect the Bluetooth pairing of BT320 Printer from your phone or tablet before initiating Bluetooth pairing on Windows.

If you are using Windows 10, please follow the steps provided in our user manual to set up Bluetooth. Refer to the video below for your reference:

If you are using Windows 11, please follow the steps below to set up Bluetooth:

Step 1: Add the Bluetooth of Printer

After driver installation, go to Settings-> Bluetooth & devices-> Printers & scanners-> Add devices-> find BT320 Printer-> Add device-> enter the PIN “0000”-> click Next-> waiting for the installation-> It will add another BT320 Printer which shows up “Driver is unavailable”.(Please ignore it and go ahead the next steps.)

Step 2: Match the COM Port

Click Bluetooth & devices-> Devices-> Related settings-> More Bluetooth settings-> click COM Ports-> select Outgoing port of Bluetooth, BT320 Printer "Serial Port"(Note:COM ports will vary depending on the numbers of your computer's Bluetooth Pairing. Please mark down the COM number, here is COM 4.)->click OK.

Step 3: Switch the Printer's USB Port to Matched Bluetooth's COM Port

Click Bluetooth & devices-> Printers & Scanners-> click BT320 Printer with drop-down option (Note: Pls select the printer which not show up "Driver is unavailable".)-> Printer properties-> Ports-> find and select the matched Bluetooth port: COM 4: Serial Port (the COM port checked in Step 2)-> click OK.

Note 1: Please select the available BT320 Printer which has a drop-down option." Driver is unavailable" is Bluetooth Printer which is normal, please ignore it.

Note 2: If you can't find which COM port match with Bluetooth port, please restart your computer and printer, and setup Bluetooth from Step 2 again.

Step 4: Verify Your Bluetooth Pairing and Start Bluetooth Printing

To verify your Bluetooth was paired successfully, go to Printers & Scanners-> BT320 Printer.

Note: Please choose the correct BT320 Printer which has drop-down option, it will become visible after one minute. Please ignore the BT320 Printers that show up "Driver is unavailable".

Now you can unplug the USB cable directly from your computer, click BT320 Printer-> click "Print Test Page", If you can print it, the Bluetooth was paired correctly. You can also print a 4x6”sample label from our USB disk to verify.

Make sure that the printer is ON and you've turned on your device's Bluetooth function.  

Step 1: 

Pls ensure the printer is OFF. 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Step 2: 

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

Step 3: 

Download the app "Rekdom Printer", open it - tap " printer" icon, choose Bluetooth, find and TAP "BT320 Printer" or "BT620 Printer" to connect. Then you can print. 

Import or share the PDF file from the social media, selling and shipping platforms. If you received file from other app, open with "Rekdom Printer" app to print, you don't need to save them.

Please check the setup video below for a quick start:

For detailed instructions, refer to our user manual.

For iOS users:

For Android users:

Useful Reminder:

1. Make sure you've turned on your device's Bluetooth function.  

2. Check if you've disconnected the Bluetooth pairing from other device before new pairing. 

3. Tap printer icon to reconnect "BT320 Printer" or "BT620 Printer" everytime you turn on the printer.     

Bluetooth Setup on Windows

Note: 

1) Before using the printer with your computer, you will need to install our driver software on your computer.

2) Ensure the printer is ON, and the label paper was loaded properly and positioned at tear-off line.

3)Ensure the Bluetooth is enabled on your computer.

Step1: Connect the Bluetooth Dongle with Windows

Plug the mini Bluetooth dongle into your computer's USB port>> once both the printer's Bluetooth indicator light and the dongle's light turn solid blue, the Bluetooth pairing is successful.   

Note: 

1) If can't pair with Bluetooth, please move the printer close to the Bluetooth dongle, restart the printer and reconnect the Bluetooth dongle.

2) If your computer only has type-c port, connect the type-c adapter with the mini Bluetooth dongle first, then plug it into computer's type-c port. Make sure the blue light is facing up.

3) The Bluetooth indicator light may not be that noticeable, so please come closer to check.

4)  Please keep this mini Bluetooth dongle in a safe place and always plug it into your Mac for wireless Bluetooth printing. Without it, the Bluetooth connection won't work, and you'll need to use wired usb cable.

Step 2：Download the Driver for Windows

Please visit www.labelrange.com>> DOWNLOAD>> find "RD560LabelRangePrinterWindowsDriverSoftware" and download it to your computer.

Step 3：Driver Installation for Windows

Keep the printer on and the mini Bluetooth dongle plugged into the computer and paired successfully, double click the downloaded driver "LabelRangeRD560PrinterWindowsDriverV1.0.pkg" and follow the steps to complete the installation.

Select "install printer driver">> click "Next step">> Select "Bluetooth Dongle">> click "Next step" >> Select "RD560 printer-AD">> click "Next step">> use "RD560 printer-AD" as the printer name if needed>> click"Next step">> After installation is completed, click "print test page" to verify the driver is installed and the Bluetooth is paired successfully>> click "close".

The video of Bluetooth setup on Windows for reference:

https://youtu.be/YR8_EAA3Nxs

 Bluetooth Setup on Mac

Note: 

1) Before using the printer with your computer, you will need to install our driver software on your computer.

2) Ensure the printer is ON, and the label paper was loaded properly and positioned at tear-off line.

3)Ensure the Bluetooth is enabled on your computer.

Step1: Connect the Bluetooth Dongle with Mac

Plug the mini Bluetooth dongle into your computer's USB port>> once both the printer's Bluetooth indicator light and the dongle's light turn solid blue, the Bluetooth pairing is successful.   

Note: 

1) If can't pair with Bluetooth, please move the printer close to the Bluetooth dongle, restart the printer and reconnect the Bluetooth dongle.

2) If your computer only has type-c port, connect the type-c adapter with the mini Bluetooth dongle first, then plug it into computer's type-c port. Make sure the blue light is facing up.

3) The Bluetooth indicator light may not be that noticeable, so please come closer to check.

4)  Please keep this mini Bluetooth dongle in a safe place and always plug it into your Mac for wireless Bluetooth printing. Without it, the Bluetooth connection won't work, and you'll need to use wired usb cable.

Step 2：Download the Driver for Mac

Please visit www.labelrange.com>> DOWNLOAD>> find "RD560LabelRangePrinterMacDriverSoftware" and download it to your Mac.

Step 3：Driver Installation for Mac

Keep the printer on and the mini Bluetooth dongle plugged into the computer and paired successfully, double click the downloaded driver "LabelRangeRD560PrinterMacDriverV1.0.pkg" and follow the steps to complete the installation.

Click "Continue">> click "Install">> Enter your Mac's password and click "Install Software">> click" Close" .

Step 4:  Find and Add "RD560_printer-AD"

To find the printer after the installation is completed, go to Settings>> Printers and 

Scanners>> click "Add Printer, Scanner, or Fax..." (or click "+") >> select "RD560_printer-AD" >> click "Add"，"RD560_printer-AD" is now added. 

To verify your "RD560_printer-AD" was installed and the Bluetooth was paired succcessfully, you can download and print a 4x6"sample label from our website: www.labelrange.com. If you can print it, your Mac setup is completed.

The video of Bluetooth setup on Mac for reference:

https://youtu.be/lcRCP19Jdro

Please check the installation video for your reference:

https://youtu.be/_2aZhsiEP6o

Note: Make the printer is on and the labels are loaded properly.

Step 1: Connect the Bluetooth Dongle with Chromebook

Plug the mini Bluetooth dongle into your chromebook's USB port>> once both the printer's Bluetooth indicator light and the dongle's light turn solid blue, the Bluetooth pairing is successful.

Note: 

1) If can't pair with Bluetooth, please move the printer close to the Bluetooth dongle, restart the printer and reconnect the Bluetooth dongle.

2) If your computer only has type-c port, connect the type-c adapter with the mini Bluetooth dongle first, then plug it into computer's type-c port. Make sure the blue light is facing up.

3) The Bluetooth indicator light may not be that noticeable, so please come closer to check.

4) You can also connect the printer using a USB cable if needed.

Step 2: Add "Shipping Printer" Extension

Go to Chrome web store>> search "shipping printer" extension>> more extensions>> find and click "Shipping Printer">> Add to Chrome>> Add extension>> waiting for checking>> it will show up "Shipping Printer has been added to Chrome".

Open a pdf label (you also can download the 4x6" sample label from our website: www.labelrange.com) >> click extension icon>> select "Shipping Printer">> click Connection icon>> it will show up "Printer-Paired", highlight it and click Connect>> click print>> choose "Shipping Printer" as printer name>> after clicking the "Print" button, please go back to the setting page. The printer will then print the label.

Note: If our extension is not compatible with your Chrome OS version, please contact customer support.

Note: 

1) Before using the printer with your computer, you will need to install our driver software on your computer.

2) Ensure the printer is ON, and the label paper was loaded properly and positioned at tear-off line.

3) Ensure the Bluetooth is enabled on your computer.  

Step1: Connect the Bluetooth Dongle 

Plug the mini Bluetooth dongle into your computer's USB port>> once both the printer's Bluetooth indicator light and the dongle's light turn solid blue, the Bluetooth pairing is successful.     

Note: 

1) If can't pair with Bluetooth, please move the printer close to the Bluetooth dongle, restart the printer and reconnect the Bluetooth dongle.

2）If your computer only has type-c port, connect the type-c adapter with the mini Bluetooth dongle first, make sure the side of blue light is facing up, then plug it into computer's type-c port. 

3) The Bluetooth indicator light may not be that noticeable, so please come closer to check.

4)  Please keep this mini Bluetooth dongle in a safe place and always plug it into your Mac for wireless Bluetooth printing. Without it, the Bluetooth connection won't work, and you'll need to use wired usb cable.  

Step 2：Download the Driver for Linux

Please visit www.labelrange.com>> DOWNLOAD>> find "RD560LabelRangePrinterLinuxDriverSoftware" and download it to your computer.  

Step 3：Driver Installation for Linux

Note: 

1) Please always download the latest Linux software from our website for the best results.

2) If our Linux driver is not compatible with your system, please contact customer support. Thank you.

Make sure that the printer is ON and you've enabled the Bluetooth on your device.  

Step1: Download the App

Download the "Label Expert" from App Store or Google Play.

Step2: Connect Bluetooth on App

Turn on the printer and enable the Bluetooth on your device. Open the app>> tap printer icon>> find and tap "RD560 printer_XXXX_BLE" to connect the Bluetooth. (If the printer is not listed, tap "Add printer" to search for the device)>> Connect success.

Note: For Android users, if you can't search for "RD560 printer", please allow "Label Expert" to access the device's precise location.

Step 3: Multiple Functions

· PDF Print - Import or share the PDF file from the social media, selling and shipping platforms. Open them with "Label Expert" app to print it.

· File Cropping - Crop file with non-standard size to fit the printable area for proper printing.

· Custom Label - Edit your own label with text, barcode, icons and so on.

Step 4: Select Paper Size and Print

Select or add the paper size, ensure that your label file, label paper, and printer settings are of the same size and click "Print".

For detailed instructions, refer to our user manual.

Please check the setup video below for a quick start:

https://youtu.be/_mDxuiE7IV8

Useful Reminder:

1. Make sure you've turned on your device's Bluetooth function.  

2. Tap printer icon to reconnect "RD560 printer" everytime you turn on the printer.  

Please ensure that your label type is direct thermal.

Please load the label paper extends to the printer outlet so that it can be detected. If the printer fails to detect the label paper, it will blink three times in a row.

Please ensure the label paper is loaded properly, the printing side need to facing up.

Please ensure that the printer cover is properly closed. Press down on both sides of the printer cover.

Windows users can download our LabelDesigner software for custom label editing. 

Mobile users can use our 'Rekdom Printer' app for basic editing. 

Alternatively, you can use other software like Label LIVE or Canva to edit and print labels with our printer.

Windows users can download the latest version of LabelDesigner from our website. If installation is prevented, disable your computer firewall and antivirus temporarily, and you can re-enable them after the installation.

Note: LabelDesigner is not available for Mac, Linux, or Chromebook users. We apologize for any inconvenience.

On Windows 10:

Go to "LP320 printer"/"BT320 printer"/"BT620 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it, it means the driver software was installed correctly. 

On Windows 11:

Go to "LP320 printer"/"BT320 printer"/"BT620 printer" -> click “Print Test Page”. If you can print it, it means the driver software was installed correctly. 

On Mac:

You can print  a 4x6'' sample label from our usb disk or download it from our website. If you can print it, it means the driver software was installed correctly. 

Ensure the power is off. Press and hold the paper feeder button, then turn on the power. Release the button after the printer starts up. The printer will print a self test label.

The self test label is about the printer firmware!!

On Windows: 

If you use LP620 / LP320 Printer:

Go to Control Panel -> Programs ->"Uninstall a program " ->

find “LabelRange LP620 Printer Driver" or "LabelRange LP320 Printer Driver” -> right click it and select uninstall ->after uninstalling successfully-> go to View Devices and Printers ->find “LP620 printer”/ " LP320 Printer" -> click Remove device. Then restart your computer and printer. 

If you use BT320 / BT620 Printer on Windows 10:

Go to Settings -> Devices -> Bluetooth&other devices -> click "BT320 printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> find  "LabelRange BT320 Printer Driver” ->right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find " BT320 Printer" -> click Remove device. Then restart your computer and printer. 

If you use BT320 / BT620 Printer on Windows 11:

Go to Settings -> Bluetooth&devices ->Device -> Other devices ->  "BT320 printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> choose  "LabelRange BT320 Printer Driver”

 -> Uninstall -> after uninstalling successfully, go to Control Panel -> Hardware and Sound -> 

View devices and printers -> Devices ->Related settings -> More devices and printer settings ->

 click " BT320 Printer"  ->Remove device. Then restart your computer and printer. 

On Mac: 

Pls go to your Mac's settings->click “Printers and Scanners” -> click 

"LP620 Printer”/ “LP320 Printer”/ "BT320 Printer" / "BT620 Printer" and click “-" or "remove printer", then the LP620 Printer / LP320 Printer / BT320  Printer/ BT620 Printer  will be delete.

Press and hold the top feeder button for 5 seconds, and then release.

The printer will automatically relearn the label size.

1. Please ensure that your computer's USB port is functional. If you are using a USB C adapter, ensure that the adapter is also working correctly. Pls re connect the USB cable and it may show up.

2. Confirm that you have installed the driver software correctly by following our provided steps.

3. Before installing the driver software, please disable the firewall and antivirus, as they may interrupt the installation. After installation, you can restart them.

4. If you are using a Mac, remember to connect the USB cable from your Mac to the printer and add the printer after completing the installation. 

5. If  the driver software was installed properly, pls re start the printer and computer, it will show up.

1. Ensure you are using LabelRange's original power cable/adapter to connect, and make sure the printer is ON and in an online state.

2. Confirm that you have successfully installed the driver software by following our provided steps.

3. If you have reinstalled the driver software, make sure to print to the same active printer name when printing, such as LP320 Printer (copy1), (copy2),...

4.Please ensure that you have loaded the label paper properly. Let the label paper extend out of the printer outlet so that it can be detected correctly.

5.Please check if the top feeder button is blinking. If it is blinking, how many times in a row? 3times or 6times? Please contact customer support, thank you.

• 1. Ensure you are using LabelRange's original power cable/adapter to connect.

• 2. Make sure that your labels are properly loaded. The side of the label that will be printed needs to be facing up.

• 3. Ensure your label type is "Direct Thermal" label.

• 4. Ensure that the priner cover is closed well. Press two sides of the printer cover.
  

• 5. Confirm that you have installed the driver software correctly by following our steps. If needed, you can uninstall it and reinstall following our instructions.

• 5. Ensure that your label page size, label paper size, and printer settings are the same size.

• On Windows: 

Go to the Control Panel > Devices and Printers > Right click on LP620 Printer or LP320 Printer or BT320 Printer or BT620 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Printers and scanners >  LP620 Printer or LP320 Printer or BT320 Printer or BT620 Printer> Printer Preferences to set up size or other settings.

On Mac:

Access these settings directly from the print menu and choose paper size.

If everything above is correct and still not work, please turn it off, then reconnect the cables and reload the labels. Turn it back on, and it should work!

If it is still not working and you are using the "BT320 Printer" or "BT620 Printer," please open the "Rekdom Printer" app. Tap the printer icon, choose Bluetooth, find and tap the BT320 Printer to connect. Then long-press the "Rekdom Printer" title for about 6 seconds to transfer to the settings page. Go to User Settings and tap "Restore factory settings," then you're done.

1. If you are printing shipping labels, the most likely reason is that your label format page is set to 8.5x11'', not 4x6''.

If you are printing 4x6" labels from platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirateship, Shipstation, Shippo, change your label format setting to 4x6 before creating. If you cannot figure it out, please contact customer support or search for related videos on YouTube. Thank you. 

By default, some platforms produce labels in an 8.5 x 11 size at present, which won't fit 4x6'' correctly. Examples include USPS, UPS, Mercari...

If you print a few labels per day, we recommend our customers crop the label. For example, for a USPS label from the USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right-click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly. If you use BT320 printer or BT620 printer, you can crop the label directly by our "Rekdom Printer" App.

If you are printing many labels per day, we recommend our customers use shipping platforms like Shippo, Pirateship, where you can print 4x6'' labels directly and get discounted shipping costs.

2. Make sure the loaded label, label page, and printer settings are all the same size.

• 3. Run label identification manually when it won't auto-detect; otherwise, it will print cut off.

Press and hold the top feeder button for 5 seconds, and then release. The printer will re detect the labels automaticlly.

• 4. Make sure the paper guides are flush against the label with no gap.

5. If you are using a Mac system, please delete the printer first and then follow our steps to reinstall the driver software; it will print properly.

6.If all size is matched and still print cut off, please contact Labelrange team, thank you. 

1. Ensure you are using LabelRange's original power cable/adapter to connect.

• 2. Open the printer cover to check if anything is stuck. Remove any obstructions and clean.

Try to always wipe down the print head when you switch labels so the stickers don't get stuck when printing.

3. If you are using BT620 Printer and using UPS labels, please set your print speed to "2" and density to "2" then try your print again.

1. LabelRange printers uses direct thermal technology, and its printing quality may not be as good as laser/inkjet printers. All thermal label printers have similar characteristics. If you require a better print effect, please choose the BT620 Printer as it is designed with a 300DPI resolution.

2. Ensure that you are using the original Labelrange power source and the printer cover is securely closed. Press both sides of the printer cover to confirm it's properly sealed.

• 3. The printing quality of the label depends on the label manufacturer. Avoid poor-quality labels as they can negatively impact printing performance. Check if you changed the label paper brand?

• 
  

• 4. Ensure your label page content takes up the whole label. If there are extra borders, your design may be "shrunk" when printed, resulting in poor content quality.

• 
  

• 5. Open your printer to check if anything is stuck on the print head or rubber roller. Remove any obstructions and clean. Regularly clean the print head and rubber roller.

6. For Windows users, please open the label with Adobe Reader and select "Print as Image" under "Advanced" options. This will improve the printing effect. If you are printing a PDF file, please try to open the file using Adobe Reader for better printing results.

• 7. Please always download the latest driver software for the printer from our website for the best results.

1.The printer will beep or flash 3times in a row when it is ON without labels. Please open the printer cover and load the label paper extends to the printer outlet so that it can be detected. If the printer fails to detect the label paper, it will blink three times in a row.  

2. Ensure that the printer cover is securely closed. If you have loaded the label paper into the printer, closed it properly, and it is still beeping or flashing 6times, please turn it off and re load the label paper and turn it on, see if it stops?

3. If you have loaded the label paper in printer correctly and it still flashes three times in a row and you are using the BT320 Printer or BT620 Printer, please follow these steps to set it up:

1)Remove the label paper from the printer and turn the power on, let it keep beeping or flashing.

2)Open the "Rekdom Printer" app - tap printer icon, choose Bluetooth, find and tap the BT320 Printer to connect. Then long-press the "Rekdom Printer" title for about 6 seconds to transfer to the settings page - Calibration Settings - Lack Paper Learn - Tap Learn. After that, load the label paper into the printer and see if it stops beeping or flasing.

Make sure you've turned on your device's Bluetooth function.   

For "Rekdom Printer" App users:  

1.Check if you've disconnected the Bluetooth pairing from other device before new pairing.  

2.Tap printer icon to reconnect "BT320 Printer" everytime you turn on the printer.      

For Windows users:  

1.Make sure your  "BT320 Printer" driver software was installed successfully follow our steps.

2.Make sure you've still connected the USB cable when setting up the Bluetooth. 

3.If you have one more "BT320 Printer", please turn off other printers before current Bluetooth pairing.

4.Make sure you've disconnected the Bluetooth pairing of "BT320 Printer" from your phone and tablet before Bluetooth pairing on Windows.

5.When pairing with Bluetooth, remember to select the correct "BT320 Printer" which with Printer Icon. 

6.Mark down the Outgoing port of Bluetooth from "More Bluetooth options"(Note: the COM port is different from different devices), so you can switch to the correct COM port from Printer properties. If you can't find the corresponding COM port from Printer properties, then please restart your computer and printer, pair with Bluetooth again. 

7.Please wait for 3 more seconds before unplugging the cable from computer.

8.If you need to reinstall it, please remember to uninstall it first. 

Go to Settings -> Devices -> Bluetooth&other devices -> click "BT320 Printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> find  "Labelrange BT320 Printer Driver -> right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find "BT320 Printer" -> click Remove device. Then restart your computer and printer. 

Disconnect the Bluetooth pairing from "Rekdom Printer" App:

- Tap printer icon -> Bluetooth -> Disconnect

- Or turn off the printer

If you using BT320 Printer or BT620 Printer, please open the "Rekdom Printer" app. Tap the printer icon, choose Bluetooth, find and tap the BT320 Printer or BT620 Printer to connect. Then long-press the "Rekdom Printer" title for about 6 seconds to transfer to the settings page. Go to User Settings and tap "Restore factory settings," then you're done.

If you using LP320 Printer or LP620 Printer, you can use LabelRange TOOL software to print Self Test, Disable the beeping, Restore factory Settings, Lack Paper Learn and more. Pls see detailed instructions below:

1) Pls download the tool software first. 

 www.labelrange.com -> PRODUCT -> LP620 LABEL PRINTER  or  LP320 LABEL PRINTER -> DOWNLOAD ->

2) Pls ensure the printer was connected and the power is on.

3) If you use LP320 printer, open tool software file ->double click below tool column:

(If you use Mac system)

Or

(If you use windows system)

Pls click “LP320 Printer” and click " Connection Test", and it will showed “Connection Successful”. 

Then click "Set Printer".

Do a Self Test, pls Test -> click “ Self Test”

Disable the beeping, pls User Default -> Beep: Disable -> click “ Set”

Restore factory settings, pls User Default -> click “ Restore factory settings”

Lack Paper Learn, pls remember to remove your label paper from printer and turn the power on, then Location ->Lack Paper Learn -> click “ Learn”

(I know the printer will beeping if without label, just keep it)

Update the firmware, pls click “ Download” ->” Select Firmware” . We will supply firmware to our customers if need.

Step 1: Turn off the printer and allow it to cool down.

Step 2: For a simple label jam, you can peel off the label from the print head or rubber roller. If it is jammed into the rubber roller, pull the rubber roller to peel off the label paper.

  https://youtu.be/aqhR68rky7o

Step 1: Connect the power cord

Ensure the printer is OFF. 

Plug the power cord into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Step 2: Load Labels

Press release button on the right to open the cover. Load the labels from back and adjust the paper feeder guides to fit the paper width with no gap. Close the cover.

Note: 

1) Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

2) Ensure that the label paper extends from the printer outlet so that it can be detected.

Tips: You also can load the labels without opening the cover.

1) Adjust the paper feeder guides to fit the label size from the back.  

2) Turn on the printer.

3) Insert the label from the back of the printer until it is rolled into the printer.

Step 3: Power On                            

Power on: Press and hold the power button for 3 seconds until hearing a beep, release the button, the power light is green, the printer is on.

Power off: Press and hold the power button for 3 seconds, the power light will turn off and the printer will shut down.

Note:                                                                                                                            

1) Please turn off the power using the power button. Do not unplug the power cord or plug first.

2) Wait for a certain time (≧5S) when turning on the power again after the power is turned off. 

Step 4: Detect Labels

Press and hold the right feeder button until a beep, release the button. The printer will detect the labels automatically and position the label at the tear-off line.

Note: 

1）Please detect labels manually everytime you reload the labels. 

2）Normally it will waste two sheets of labels, but you can open the cover and reload the label, it will position on the first sheet.

A video for your references:

https://youtu.be/qYUuKfiuuJY

How to create and edit labels using Label Expert software:

https://youtu.be/qW71xfrhpWc

• Windows users can download our Label Expert software from our website for label editing. 

• Mac users can go to Apple Store to download " LabelExpert" for label editing.

• Mobile users can go to Google play or App store to download our 'Label Expert' app for label editing. 

• Alternatively, you can use other software like Label LIVE or Canva to edit and print labels with our printer.

Note: Label Expert is not available for Linux or Chromebook users. We apologize for any inconvenience.

On Windows 10:

Go to Settings->Devices->Printer & scanners-> "RD560 printer-AD" -> Manage -> Printer Properties -> click “Print Test Page". If you can print it, it means the driver software was installed correctly. 

On Windows 11:

Go to Settings-> Bluetooth & devices-> Printer & scanners-> click "RD560 printer-AD" -> click “Print Test Page”. If you can print it, it means the driver software was installed correctly. 

On Mac:

You can download a 4x6'' sample label from our website and print it. If you can print it, it means the driver software was installed correctly.

Turn on the printer and load the labels correctly, press and hold the right paper feeder button until three beeps of "Dee,Dee,Dee", then release the button, the printer will print a self test label.

On Mac:

Go to settings>>Printers & scanners>> select printer name>> click "-" or click "Remove Printer">> click Remove Printer.

On Windows:

Find and double click the driver installation package>> click "Delete printer driver">> select the printer name>> Next step>> select the printer driver>> Next step>> click "Start deleting">> click "close".

Ensure the printer is on, press and hold the right feeder button until a beep, release the button. The printer will detect the labels automatically and position the label at the tear-off line.

1. If you are using a type-C adapter, ensure that the adapter is working correctly. 

2. Make sure the Bluetooth dongle is plugged into the computer and the Bluetooth is paired successfully.

3.Confirm that you have installed the driver software correctly by following our provided steps.

4. Before installing the driver software, please disable the firewall and antivirus, as they may interrupt the installation. After installation, you can restart them.

5. If you are using a Mac, remember to add the printer of "RD560 printer-AD" after completing the installation. 

6. If the driver software was installed properly, pls restart the printer and computer, it will show up.

1. Ensure you are using LabelRange's original power cord to connect, and make sure the printer is ON and in an online state.

2. Ensure that the Bluetooth connection is successful by checking that both the printer's Bluetooth indicator light and the Bluetooth dongle's light are solid blue.

3. Confirm that you have successfully installed the driver software by following our provided steps.

4. If you have reinstalled the driver software, make sure to print to the same active printer name when printing, such as RD560 printer-AD(copy1), (copy2),...

5. Please ensure the label paper is loaded correctly. If loading the label by opening the cover, make sure the first label extends out of the printer outlet, allowing it to feed properly and be detected.

6. Please restart the printer.

7. Please check if the LED indicator is blinking? If it is blinking, please contact customer support.

• 1. Ensure you are using LabelRange's original power cord to connect.

• 2. Ensure that the labels are loaded correctly with the printable side facing up.

• 3. Ensure your label type is "Direct Thermal" label.

• 4. Ensure the printer cover is securely closed by pressing down on the right sides.

• 5. Ensure that the Bluetooth connection is successful by checking that both the printer’s Bluetooth indicator light and the Bluetooth dongle’s light are solid blue.
  

• 6. Confirm that you have installed the driver software correctly by following our steps. If needed, you can uninstall it and reinstall following our instructions.

• 7. Ensure that your label page size, label paper size, and printer settings are the same size.

• On Windows: 

• Go to the Control Panel > Devices and Printers > Right click on RD560 printer-AD > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Printers and scanners > click RD560 printer-AD> Printer Preferences to set up size or other settings.

     On Mac:

• Access these settings directly from the print menu and choose paper size.

1. If you are printing shipping labels, the most likely reason is that your label format page is set to 8.5x11'', not 4x6''.

• If you are printing 4x6" labels from platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirateship, Shipstation, Shippo, change your label format setting to 4x6 before creating. If you cannot figure it out, please contact customer support or search for related videos on YouTube. Thank you. 

• By default, some platforms produce labels in an 8.5 x 11 size at present, which won't fit 4x6'' correctly. Examples include USPS, UPS, Mercari...

• If you print a few labels per day, we recommend our customers crop the label. For example, for a USPS label from the USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right-click on the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly. If you use RD560 printer, you can crop the label directly by our "Label Expert" App.

• If you are printing many labels per day, we recommend our customers use shipping platforms like Shippo, Pirateship, where you can print 4x6'' labels directly and get discounted shipping costs.

2. Make sure the loaded label, label page, and printer settings are all the same size.

3. Run label identification manually when it print cut off.

Ensure the printer is on, press and hold the right feeder button until a beep, release the button. The printer will detect the labels automatically and position the label at the tear-off line.

4. Make sure the paper guides are flush against the label with no gap.

5. If all size is matched and still print cut off, please contact Labelrange team, thank you. 

1. Ensure you are using LabelRange's original power cord to connect.

2. Open the printer cover to check if anything is stuck. Remove any obstructions and clean.Try to always wipe down the print head when you switch labels so the stickers don't get stuck when printing.

- Green light flashes slowly: printing paused, short press the paper feeder button once to resume the current printing process.

- Red light flashes quickly: paper error/out of paper, check if there is any paper sticking or jam. Make sure the labels are loaded correctly.

- Red light flashes slowly: uncap error, make sure the upper cover is fully closed.

- Orange light flashes slowly: printerhead overheated, printer will automatically resume once the printer head has cooled down.

- Blue light flashing: Bluetooth is pairing.

- Steady blue light: Bluetooth is connected.

- Blue light off: Bluetooth is not connected.

1. LabelRange printers uses direct thermal technology, and its printing quality may not be as good as laser/inkjet printers. All thermal label printers have similar characteristics. If you require a better print effect, please choose the BT620 Printer as it is designed with a 300DPI resolution.

2. Ensure that you are using the original Labelrange power source and the printer cover is securely closed. Press both sides of the printer cover to confirm it's properly sealed.

3. The printing quality of the label depends on the label manufacturer. Avoid poor-quality labels as they can negatively impact printing performance. Check if you changed the label paper brand?

4. Ensure your label page content takes up the whole label. If there are extra borders, your design may be "shrunk" when printed, resulting in poor content quality.

5. Open your printer to check if anything is stuck on the print head or rubber roller. Remove any obstructions and clean. Regularly clean the print head and rubber roller.

6. If you are printing a PDF file, please try to open the file using Adobe Reader for better printing results.

7. Please always download the latest driver software for the printer from our website for the best results.

Note:

- Make sure you've turned on your device's Bluetooth function.

- Make sure the printer is on and the power green light stays on.

For Mac/Windows/Chromebook users:

- Make sure the mini Bluetooth dongle is plugged into the computer and  both the printer's Bluetooth indicator light and the Bluetooth dongle's light are solid blue before installing the driver with Bluetooth dongle.

- If can't pair with Bluetooth, please move the printer close to the Bluetooth dongle, restart the printer and reconnect the Bluetooth dongle.

- If your computer only has type-c port, connect the type-c adapter with the mini Bluetooth dongle first, then plug it into computer's type-c port.

- Please keep this mini Bluetooth dongle in a safe place and always plug it into your Mac for wireless Bluetooth printing. Without it, the Bluetooth connection won't work, and you'll need to use wired usb cable.

For Mac and Windows users:

- Make sure you have installed the correct driver successfully.

- Make sure you have selected the appropriate printer name before printing. Printer name of "RD560 printer-AD" for Bluetooth dongle printing. ("RD560 printer" for USB cable printing.)

For "Label Expert"App users:

- Tap printer icon to reconnect "RD560 printer" every time you turn on the printer.

- Tap "Add printer" to search for the device if the printer is not listed.

Disconnect the Bluetooth paring from "Label Expert" App

- Tap printer icon->more options icon->Disconnect

- Or turn off the printer

Please wait for a moment or reprint it. The unprinted labels will be printed along with the following labels.

The video of printhead maintenance:

https://youtu.be/cJexkQ26i5A

Please regularly clean the print head and rubber roller.

On the new eBay Interface, please choose 4" x 6" PDF as your label format.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=jQtgyf3UgP0

https://m.youtube.com/watch?v=WdgnAs27R6Y

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use 4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".  

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you use business Paypal account ,pls Login to PayPal and click the Gear Icon  - Select Account Settings - On the left hand side, please choose Shipping - Under Shipping Preferences, click Update - -Under "U.S.PS ,"  click Edit printer settings  -  Pick Label Printer to one of the 4 x 6'' printers, such as the "Zebra LP 2844-Z 4.0 x 6.0".

If you use personal paypal account ,  pls login to Paypal -> pls click on Shipping Preference -> Pls select Label Printer to one of the 4x6'' label printer like Zebra LP2844 -Z-4X6'' , then you can printing the label in 4x6'' .

Note: After you change your label size to 4x6'',only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use 4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6''. 

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

And if you use Shipstation to ship your Paypal orders, pls check below video from YouTube for reference:

https://www.youtube.com/watch?v=f2Qv3hr6kBA

Pls Sign into Etsy.com -> Click Shop Manager -> Settings -> Shipping settings -> Shipping Label Options -> Select Format my labels for 4x6 Label printers.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=2ReCCoV8WAw

Pls click on ”Change format” and choose 4x6 instead of 8.5x11 Inch paper after you purchase a label on Shopify.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=_DowmaYsxwk

Click the "Print Label" button -> At the top of the popup, select the 4x6'' label format.

Pls check the links for the details: 

https://support.pirateship.com/en/articles/2610080-windows-how-to-print-with-a-4x6-label-printer

https://support.pirateship.com/en/articles/2607130-mac-how-to-print-with-a-4x6-label-printer

Pls check the link for the details: 

https://support.shipworks.com/hc/en-us/articles/360022463372-Printing-4x6-Packing-Slips-or-Invoices-to-a-Thermal-Printer

To select your shipping label size, go to: Account Tab > My Seller tools > Shipping Label Settings > Please choose 4x6''.

https://support.poshmark.com/s/article/945594407?language=en_US

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Please update your ShipStation document settings to 4x6''.

Pls check the video from YouTube for reference: 

https://www.youtube.com/watch?v=5mZ8LbXiamY

Pls check the link for the details: 

https://www.youtube.com/watch?v=BKIrzCyanm0

To print your label from Shippo in a 4x6 size, clicking "Settings" -> "Labels" -> find the "Default label format" drop-down menu and choose "4x6 in PDF" -> then save your changes at the bottom of the page.

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the standard size 8.5x11''. For the standard size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot -> Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Pls check the settings from below link:

https://whatnot.zendesk.com/hc/en-us/articles/4406544597773-Shipping-Live-Items

Before you generate a label, pls choose 4x6 label and save.

Note: If you didn't choose the 4x6'' label size initially, the label page will be created in 8.5x11'' dimensions, resulting in small prints or cutoffs. After changing the label to 4x6'', it will still remain in the 8.5x11'' size since the changes will only apply to labels that have not been generated yet. And when you get a new order and create the label to 4x6'', it will be printing in 4x6".  

We have three ways to print UPS labels:

1. UPS provides free software called WorldShip. Please setup it for Labelrange.

After you installed LabelRange, please open UPS WorldShip and follow the steps below:

https://www.ups.com/assets/resources/webcontent/en_US/ThermalLabelInstall.pdf

2. We recommend customers to use shipping platforms like Shippo, Pirate Ship, Shipstation ...  They connect to UPS.com and print your label in a  4x6'' size directly and you can get the discount cost.

3. If you definitely want to ship directly from UPS.com, You may leave the settings as default on UPS.com and download the label as PDF and then crop the label. To install the LabelRange as a UPS Thermal Printer has more limitations. It is the UPS.com setting point, not the printer itself,  other thermal printers has the same state, please kindly understand.

For how to crop 8.5x11'' to 4x6'' size label, pls check below video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=Bsfu0aGjy2Y

If you use Shippo to ship your WIX orders,  pls check the link:

http://www.rekdomprinter.com/index.php?m=home&c=View&a=index&aid=278

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you are printing many per day, we recommend our customers use shipping platforms like Pirate Ship, Shipstation, Shippo ...you can print 4x6'' label directly and get discounted shipping costs.

We recommend that you use the web version of Stamps.com. 

You may access it via https://print.stamps.com

1. Select '' Print on: Roll 4 x 6 Shipping Labels'' in the drop down menu

2. Click on "Print" and choose LP320 Printer ensuring that the label size is set to 4x6. 

Note: We recommend that you switch to Stamps.com's newest acquisition ShipStation for reliable, fast, and easy printing.

Please use the original LabelRange power adapter and cord for connections.

If it is lost or damaged, please contact the LabelRange team for a replacement. Thank you.

Visit www.labelrange.com, go to DOWNLOAD, and please download the correct driver software for installation.

Print quality may be affected by dust, foreign objects, sticky materials, or other impurities adhering to the print head or printer. When the print head becomes dirty, resulting in decreased print quality or issues with paper detection, clean it as instructed.

Notes:

• Before cleaning, turn off the power and wait 2 to 3 minutes for it to cool down.

• To clean the print head, open the top cover and use a cleaning pen or a cotton swab with diluted alcohol or isopropyl alcohol. Gently rub the center and both sides of the print head.

• When cleaning the print head, be cautious not to touch the heating part, as it may cause damage or scratches to the print head.

• To clean the sensor, rubber roller, and paper guide, remove the label roll and eliminate sticky substances or other impurities using a cotton cloth or swab with medicinal alcohol.

• After cleaning the parts, refrain from using the printer immediately. Wait until the alcohol has completely evaporated, and the printer is entirely dry (1-2 minutes).

For Windows users:

First, find the LabelRange Printer, select "Printer Preferences" , and choose "2x1" as the paper size (select this if you are using “2x1" label paper. If you are using 2.25x1.25" label paper, then choose 2.25x1.25"). Click OK.

Next, go to your Amazon FBA Inventory. Select your product, choose "Print item labels," and create the label with a width of 50mm and a height of 25mm, click “Print Item Labels" and the label will be downloaded. Open it to print  and select 2x1" as the paper size when printing. It will print perfectly. 

Note: If you saved the label instead of printing it online, please find the label file and open it with Adobe Reader to print it; otherwise, it may print incorrectly.

Most platforms now generate shipping labels in 4x6'' size, so please remember to select 4x6'' as the label format before creating it. Otherwise, the label will be produced in 8.5x11'' size.

However, some platforms may still generate labels in 8.5x11'', which won't fit 4x6'' correctly. In such cases, you can crop the label to 4x6'' before printing.

If you are using the BT320 or BT620 printer, you can crop the label directly through our 'Rekdom Printer' App.

For the RD560 printer, you can use our 'Label Expert' App to crop the label.

For the LP320 or LP620 printer, cropping can be done via Adobe

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you are printing many per day, we recommend our customers use shipping platforms like Pirate ship, Shippo ...you can print 4x6'' label directly from these platforms and get discounted shipping costs.