Platform Setup

Questions Answered Quickly

1.What systems does LabelRange compatible?

Answer


LabelRange compatible with desktop and laptop of Windows 7 and newer, Mac 10.9 and newer and Linux systems.


Useful Reminder:

LabelRange not compatible with Chromebook at present.



2.Can I print wirelessly? print from iPad / iPhone?

Answer


Please note LabelRange requires a USB connection to Mac or Windows or Linux systems.

Not for android/iphone/ipad.



3.What platforms does LabelRange work with?

Answer


LabelRange works like a regular printer and it will show “LP620 printer”/“LP320 printer”

in your computer after installed the driver and it printing anything you send to it.

Note: If a platform is not listed here, it doesn't mean it won't work with LabelRange! If you

can get a 4 x 6’’label from this platform, it will work with LabelRange.

Our supported:

 

·  Amazon

·  Etsy

·  PayPal

·  eBay

.  Shopify

.  Pirateship

·  Stamps.com Web

·  Endicia Dazzle

·  ShipStation

·  Shippo

·  ShippingEasy

 · Poshmark

·  EasyShip

...


4.Does LabelRange compatible with my label?

Answer

Pls noted that there are two kinds of thermal label, thermal transfer label and direct thermal label. 

Pls note LabelRange only compatible with direct thermal labels and prints labels from 1.5'' to 4.25'' in width and height from 1'' to 9.84'' .


5. Does LabelRange work with Windows 10 S Mode?

Answer

You need to exit S Mode before installing driver software.


How to switch to Windows 10 Pro, Home, or Enterprise from S Mode:

  1. Sign into the Microsoft Store using your Microsoft account.

  2. Search for "S mode".

  3. In the offer, select Buy, Get, or Learn More.

  4. You'll be prompted to save your files before the switch starts. Follow the prompts to switch to the equivalent non-S mode edition.


Note: The switch from S mode is a onetime switch and can only be undone by a wipe and reload of the OS.

Here the link for the details:  https://docs.microsoft.com/en-us/windows/deployment/windows-10-pro-in-s-mode


1.Installing LabelRange Driver Software on Windows

Answer


Pls make sure that you have install the driver software as per below steps:
Pls check the install video from YouTube for a quick start:
1.Installing LabelRange Driver Software on Windows(图1)https://youtu.be/LYFqzG97n6c 
1). Pls ensure the power off. Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

2)Press release button on both sides to open the printer cover. Load your labels from back and ensure the paper guides are flush against the label with no gap. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

3)

For Model LP620 - Pls insert LabelRange blue USB disk in your computer->Windows->double click "LabelRangePrinterWindowsDriver.exe" driver software-> click Install and follow the prompt to complete the installation.


For Model LP320 - Pls insert LabelRange orange USB disk in your computer->Windows->double click "LabelRangeLP320PrinterWindowsDriver.exe" driver software->click Install and follow the prompt to complete the installation. 


After installation, pls go to Start menu->Settings->Devices->Printers and scanners->

You will see the “LP620 printer"/"LP320 printer".


4). To verify your Labelrange was installed properly, go to “LP620 printer"/"LP320 printer" ->Manage ->Printer Properties ->click “Print Test Page”. If you can print it, it means the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.



2.Installing LabelRange Driver Software on Mac

Answer


Pls make sure  that you have install the driver software following below steps:
Pls check the install video from YouTube for a quick start:
https://youtu.be/LYFqzG97n6c

1). Pls ensure the power off. Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

2)Press release button on both sides to open the printer cover. Load your labels from back and ensure the paper guides are flush against the label with no gap. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

3)

For Model LP620 - Pls insert LabelRange blue USB disk in your computer->Mac->double click "LabelRangePrinterMacDriver.pkg" driver software->click Contine -> click “Install” and follow the prompt to complete the installation.


For Model LP320 - Pls insert LabelRange orange USB disk in your computer->Mac->double click "LabelRangeLP320PrinterMacDriverv1.0.pkg" driver software->click Contine -> click “Install” and follow the prompt to complete the installation.


After installation, pls go to your Mac's settings->click “ Printers and Scanners” 
->pls click “+” and select “LP620 Printer"/“LP320 Printer” and click “Add”, and the LP620 Printer /LP320 Printer will be added.


4).
 To verify your Labelrange was installed properly, Enter 127.0.0.1:631 on your browser->click “Printers” ->click LP620 Printer or LP320 Printer from Queue Name, Select “Print Test Page” from Maintenance. If you can print it, it means the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.






3.Installing LabelRange Driver Software on Linux

Answer


Pls always download the latest linux software from our website for the best result.

If our linux drivers not compatible with your system, contact customer support, thanks


1.Printer not pop up/under other devices

Answer


- Ensure that you have connected Power/USB cable correctly. Ensure your computer USB port is work. 


- Ensure that you have installed the driver correctly. Pls check the install steps from the video: https://www.youtube.com/watch?v=MmxkTJzsNPI . Ensure the printer is on before installing the driver software.


- Pls close the VPN and firewall software if possible since they may stop the installation. After installation, 

you can start them.


- If you use Mac, pls remember to add it after finishing the installation:

 After installation, pls go to your Mac's settings->click “ Printers and Scanners” ->pls click “+” and selec  t “LP620 Printer"/

“L P320 Printer” and click “Add”, and the LP620 Printer /LP320 Printer will be added.


2.Nothing happen when I try to print

Answer


- Ensure you are using LabelRange's power adapter and printer is on.


- Ensure you have installed the driver successfully as per our steps. Pls refer to the install steps and video.


- If you have re-installed the driver, be sure to print to the same active printer name when printing.


3.Printing blank labels

Answer


- Make sure that your labels are properly loaded. The printing side need facing up.


- Ensure your label type is “Direct Thermal” label.


- Ensure you have installed the driver software as per our steps. Pls refer to the install video and steps. 


  Ensure that your label page size, label paper size and printer settings are the same size. 

    On Windows: 

    Go to the Control Panel > Devices and Printers > Right click on LP620 Printer/LP320 

    Printer > Printer Preferences > pls choose paper size or go to Start menu > Settings > Devices > Printers and scanners        >  LP620 Printer/LP320 Printer > Manage > Printer Preferences to set up size or other settings.

   On Mac:

   Access these settings directly from the print menu and choose paper size.






4.Printing sideways & printing tiny & printing cut off

Answer


- The most possible reason is that your label page with 8.5x11'', not 4x6''.

If you are printing 4x6" from these platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirateship, Shipstation, Shippo... change your label size setting to 4 x 6 before you print. If you cannot figure it out, contact customer support or search the related video from Youtube, thank you.

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

If you are printing many per day, we recommend our customers use shipping platforms like Shippo, Pirateship...you can print 4x6'' label directly and get discounted shipping costs.


Make sure the loaded label, label page and printer settings are all the same size. Like if your shipping label page with 4x6'', then you need choose 4x6'' as paper size and you need use 4x6'' label paper for printing, so that it can printing perfectly. If your shipping label page with 8.5x11'' and you use 4x6'' label for printing, it will not right. 

On Windows: 
Go to the Control Panel > Devices and Printers > Right click on LP620 Printer/LP320 
Printer > Printer Preferences > pls choose paper size or go to Start menu > Settings > Devices > Printers and scanners >  LP620 Printer/LP320 Printer > Manage > Printer Preferences to set up size or other settings.

 On Mac:
Access these settings directly from the print menu and choose paper size.


- Learn about the label when it won't auto-detect the label, otherwise, it will print cut off. 

Press and hold the top paper feeder button until you hear one beep and then release.


- Make sure the paper guides are flush against the label with no gap.



5.Label is getting stuck/Making load noise

Answer


- Open printer to check if anything is stuck on. Remove it and clean.


- Set your print speed to "5" and density to "4" and try your print again.


- Pls do the Restore factory settings and Lack Paper Learn via TOOL software, visit www.labelrange.com for detailed instructions.


-   Pls always use LabelRange label paper for printing if possible?
Some labels from market is thicker and it will be making laud if you using our LP620 printer since it is 300DPI resolution designed.


6.My labels are not sharp

Answer


LabelRange with direct thermal technology and its printing quality not as good as laser/inkjet printer. All thermal label printers are the same. If you need better print effect, pls choose LP620 since it is 300DPI resolution designed.


Printing quality of the label depends on the label manufacturer. Avoid poor quality labels as they can have bad printing performance.


Ensure your label page content takes up the whole label. If there are extra borders, your design may be "shrunk" printed in a smaller size resulting in bad content.


- Open your printer to check if anything is stuck on. Remove it and clean. Regularly clean print head/rubber roller.


- For Windows users, please open the label with Adobe Reader and pls select " print as image" under "advanced" option. The printing effect will be better.


- Pls always download the latest driver software of the printer from our website for the best result.





7.Printer keep beeping

Answer


- Ensure the printer cover was closed correctly.    


Open printer to check if anything is stuck on. Remove it and clean.    

                   

The printer will beep when the printer is on but without labels. You can disable the beeping via TOOL software. 


- Pls do the Lack paper learn setting via TOOL software.



8.How to do Restore factory setting/Lack Paper Learn/ Disable beeping setting via TOOL software?

Answer

You can use LabelRange TOOL software to print Self Test, Disable the beeping, Restore factory Settings, Lack Paper Learn and more. Pls see detailed instructions below:

1) Pls download the tool software first.  www.labelrange.com -> PRODUCT -> LP620 LABEL PRINTER  or  LP320 LABEL PRINTER -> DOWNLOAD ->

2) Pls ensure the printer was connected and the power is on.


3) If you use LP320 printer, open tool software file ->double click below tool column:

8.How to use Labelrange tool software for troubeshootings?(图1)(If you use Mac system)

Or

8.How to use Labelrange tool software for troubeshootings?(图2)(If you use windows system)

  

Pls click “LP320 Printer” and click " Connection Test", and it will showed “Connection Successful”

Then click "Set Printer".


 8.How to use Labelrange tool software for troubeshootings?(图3)

 

Do a Self Test, pls Test -> click “ Self Test”

8.How to use Labelrange tool software for troubeshootings?(图4)


Disable the beeping, pls User Default -> Beep: Disable -> click “ Set”

Restore factory settings, pls User Default -> click “ Restore factory settings”

8.How to use Labelrange tool software for troubeshootings?(图5)

Lack Paper Learnpls remember to remove your label paper from printer and turn the power on, then Location ->Lack Paper Learn -> click  Learn

(I know the printer will beeping if without label, just keep it)

8.How to use Labelrange tool software for troubeshootings?(图6)


Update the firmware, pls click “ Download” ->” Select Firmware” . We will supply firmware to our customers if need.

8.How to use Labelrange tool software for troubeshootings?(图7)

 


 

 


1.How to print 4x6'' label from eBay?

Answer


On the new eBay Interface, please choose 4" x 6" PDF as your label format.

13.How to printing 4x6’’ label from eBay?(图1)

Note: After you change your label size to 4x6'',only new labels will be created 
in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old 
size label, pls open it with Adobe Reader -> Choose Edit -> Take a 
Snapshot - Select/Highlight the label's  area -  Right click in the highlighted 
area and select Print (pls choose 4x6'' as paper size)
, then it will be printing perfectly.

And when you get a new order and create the label to 4x6,it will be printing in 4x6".


2.How to print 4x6" label from Paypal?

Answer


If you use business Paypal account ,pls Login to PayPal and click the Gear 

Icon  - Select Account Settings - On the left hand side, please choose 

Shipping - Under Shipping Preferences, click Update - -Under "U.S.PS ,"  

click Edit printer settings  -  Pick Label Printer to one of the 4 x 6'' printers, 

such as the "Zebra LP 2844-Z 4.0 x 6.0"

If you use personal paypal account ,  pls login to Paypal -> pls click on Shipping 

Preference -> Pls select Label Printer to one of the 4x6'' label printer like Zebra 

LP2844 -Z-4X6'' , then you can printing the label in 4x6'' .

Note: After you change your label size to 4x6'',only new labels will be created 

in 4x6'' size. The previously label will still remain in the old size 8.5x11''. 

For the old size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot 

-> Select/Highlight the label's  area -  Right click in the highlighted area and 

select Print (pls choose 4x6'' as paper size), then it will be printing perfectly.

And when you get a new order and create the label to 4x6,it will be printing in 4x6".


3.How to print 4x6'' label from Etsy?

Answer

Pls Sign into 12.How to printing 4x6’’ label from Etsy?(图1)Etsy.com -> Click Shop Manager -> Settings -> Shipping settings -> Shipping Label Options -> Select Format my labels for 4x6 Label printers.

4.How to print 4x6" label from Shopify?

Answer

Pls click on”Change format” and choose 4x6 instead of 8.5x11 Inch paper after you purchase a label on Shopify.


5.How to print 4x6'' label from Pirateship ?

Answer

Click the "Print Label" button -> At the top of the popup, select the 4x6'' label format.

Pls check the links for the details: 

https://support.pirateship.com/en/articles/2610080-windows-how-to-print-with-a-4x6-label-printer

https://support.pirateship.com/en/articles/2607130-mac-how-to-print-with-a-4x6-label-printer



  


6.How to print 4x6'' label from Shipworks?

7.How to print 4x6" label from Poshmark?

Answer


To select your shipping label size, go to: Account Tab > My Seller tools > Shipping Label Settings > Please choose 4x6''. https://support.poshmark.com/s/article/945594407?language=en_US


Note: After you change your label size to 4x6'', only new labels will be created 
in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old 
size label, pls open it with Adobe Reader -> Choose Edit -> Take a 
Snapshot - Select/Highlight the label's  area -  Right click in the highlighted 
area and select Print (pls choose 4x6'' as paper size)
, then it will be printing perfectly.

And when you get a new order and create the label to 4x6, it will be printing in 4x6".




8.How to print 4x6'' label from Shipstation?

Answer


Pls check the link for the details: https://www.youtube.com/watch?v=5mZ8LbXiamY


9. How to print 4x6'' label from Facebook Marketplace ?

Answer


Pls check the link for the details: https://www.youtube.com/watch?v=BKIrzCyanm0


10.How to print 4x6'' label from Shippo?

Answer


To print your label from Shippo in a 4x6 size, clicking "Settings" -> "Labels" -> find the "Default label format" drop-down menu and choose "4x6 in PDF" -> then save your changes at the bottom of the page.


Note: After you change your label size to 4x6'', only new labels will be created 

in 4x6'' size. The previously label will still remain in the standard size 8.5x11''. 

For the standard size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot 

-> Select/Highlight the label's  area -  Right click in the highlighted area and 

select Print (pls choose 4x6'' as paper size), then it will be printing perfectly.

And when you get a new order and create the label to 4x6, it will be printing in 4x6".




11.How to print 4x6" label from Whatnot?

Answer


Pls check the settings from below link:

https://whatnot.zendesk.com/hc/en-us/articles/4406544597773-Shipping-Live-Items


Before you generate a label, pls choose 4x6 label and save.

1-220P914112D34.png

12.How to print 4x6" label from UPS.COM or UPS Worldship?

Answer


We have three ways to print UPS labels:

1.UPS provides free software called WorldShip. Please setup it for Labelrange.

After you installed LabelRange, please open UPS WorldShip and follow the steps below:

https://www.ups.com/assets/resources/webcontent/en_US/ThermalLabelInstall.pdf


2.  We recommend customers to use shipping platforms like shippo, shipstation ...  They connect to UPS.com and print your label in a  4x6'' size directly and get the discounted cost.


3. If you definitely want to ship directly from UPS.com, You may leave the settings as default on UPS.com and download the label as PDF and then crop the label. To install the LabelRange as a UPS Thermal Printer has more limitations. It is the UPS.com setting point, not the printer itself,  other thermal printers has the same state. Please kindly understand.






1.Use original LabelRange power sources only.

Answer

2.We recommend customers to get the latest driver software from our website for the best result.

Answer


www.labelrange.com->DOWNLOAD 

3.Run label identification manually when it won't auto-detect the label size.

Answer


Press and hold the top feeder button until you hear one beep and then release. 

The printer will learn the label automatically again.


4.Regularly clean print head and rubber roller.

Answer


Just clean by a cotton cloth or a cotton swab with diluted alcohol (alcohol or isopropyl).  

And do not use the printer immediately after cleaning the parts. Wait until the alcohol has fully evaporated and the printer is completely dry (1-2minutes).

How to clean Printhead and Rubber roller ?(图1)


5.How to take out the jammed label?

Answer


- Turn off the printer and allow it to cool down. 


- For simple label jammed , you can just peel off the label from print head or rubber roller.

  If it is jammed into rubber roller, you can pull the rubber roller to peel off the label paper.

  https://youtu.be/aqhR68rky7o

8.How to do if label paper jammed?(图1)


- You can lower the Speed to "5" /Density to "4" for trying.


6.How to print Self Test?

Answer


Ensure the power is off. Press and hold the paper feeder button and turn the power 

on ,release the button after the printer startup.


7.How to Print Test Page?

Answer


On Windows:

Go to “LP620 printer"/"LP320 printer" ->Manage ->Printer Properties ->click “Print Test Page”. If you can print it, it means the driver software was installed correctly. 


On Mac:

Enter 127.0.0.1:631 on your browser->click “Printers” ->click "LP620 Printer" or "LP320 Printer" from Queue Name, Select “Print Test Page” from Maintenance. If you can print it, it means the driver software was installed correctly. 


8.How to uninstall Labelrange?

Answer


On Windows: 

Pls go to Control Panel -> Devices and Printers ->find the “LP620 

printer”/ " LP320 Printer" ->delete it . Then go to Programs->"Uninstall a program " ->

find the “ LabelRange LP620 Printer Driver” or   " LabelRange LP320 Printer Driver” ->

 click it and uninstall->after uninstall successfully, please restart your computer. 

On Mac: 

Pls go to your Mac’s settings->click “ Printers and Scanners” -> click 

"LP620 Printer”/ “LP320 Printer” and click “-” ,then the LP620 Printer / LP320

 Printer will be delete.



9.How to print Amazon FNSKU label in 2.25x1.25'' or 2x1'' label?

Answer

There are some ways to printing amazon FNSKU labels.

 

Method 1 :

In Step 1 of your Send to Amazon workflow, click on Print all SKU labels

10. How to printing Amazon FNSKU label?(图1)

Step 2: Pls choose Thermal printing and if you use 2.25x1.25’’ label paper , pls

 enter 57mm as width and 31mm as height, then click print.

10. How to printing Amazon FNSKU label?(图2)

Pls download label instead of printing directly.

10. How to printing Amazon FNSKU label?(图3)

Then pls open label by Adobe reader and click printing. Pls cloose LP320 Printer and pls 

choose 2.25x1.25’’ as paper size, then it will printing in perfectly!


Method 2:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Shipments

10. How to printing Amazon FNSKU label?(图4)

Pls click Scan&Label

10. How to printing Amazon FNSKU label?(图5)

Pls click Printer Settings and enter the label size. like if you use 2.25x1.25’’ label paper, pls

 enter 57mm as width and 31mm as height, click Save.

10. How to printing Amazon FNSKU label?(图6)

10. How to printing Amazon FNSKU label?(图7)

Pls enter your product SKU and enter it, it will showing like below:

10. How to printing Amazon FNSKU label?(图8) 

Pls choose Download label. ( If print label directly, it will printing not correctly)

Pls open the label by Adobe reader and click printing.

Pls cloose LP320 Printer and pls choose 2.25x1.25’’ as paper size, then it will printing in 

perfectly!


Method 3:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Inventory

Pls choose your product and click Edit and choose Print item labels.

10. How to printing Amazon FNSKU label?(图9)

10. How to printing Amazon FNSKU label?(图10)


Pls choose Print Item Labels and it will keep as PDF file .

Pls open the label by Adobe -> Choose Edit -> Take a Snapshot ->Select/Highlight the label's  area

 ->  Right click in the highlighted area and select Print 

(pls choose 2.25x1.25’’ as paper size) and pls use 2.25x1.25’’label

paper, then it will be printing perfectly. 

10. How to printing Amazon FNSKU label?(图11)






10.How to crop 8.5x11''label (by default, some platforms produce labels in 8.5x11'') to 4x6'' label?

Answer

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

 

If you are printing many per day, we recommend our customers use shipping platforms like Shipstation or Shippo ...you can print 4x6'' label directly and get discounted shipping costs.