LP320 Printer:

USB Wired Printing from:       

Windows 

Mac 

Linux     

Chrome OS

LP620 Printer:

USB Wired Printing from:       

Windows

Mac 

Linux     

Please note LabelRange requires USB wired connection.

Not for android/iphone/ipad.

LabelRange works like a regular printer and it will show “LP620 printer”/“LP320 printer”

in your computer after installed the driver and it prints anything you send to it. Just make sure that the loaded label, label page and printer settings are the same size.

Note: If a platform is not listed here, it doesn't mean it won't work with LabelRange. If you

can get a 4 x 6’’label from this platform, it will work with LabelRange.

Our supported:

·  Amazon

·  Etsy

·  PayPal

·  eBay

.  Shopify

.  Pirateship

·  Stamps.com Web

·  Endicia Dazzle

·  ShipStation

·  Shippo

·  ShippingEasy

 · Poshmark

·  EasyShip

...

Pls noted that there are two kinds of thermal label, thermal transfer label and direct thermal label. 

LabelRange works with direct thermal labels and prints labels in width (1.5'' to 4.1'') and in height (1'' to 9.84''). Ideal for 4''x6''/4''x4''/4''x2''/4''x1''/3x3''/3''x2''/2.25''x1.25''/2x1'' labels.

Pls make sure that you have install the driver software follow below steps:
Pls check the install video from YouTube for a quick start:
https://youtu.be/LYFqzG97n6c 
Step 1: 

Pls ensure the printer is OFF. 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2: 

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

Step 3: 

For Model LP620 - Pls insert LabelRange blue USB disk in your computer -> Windows -> double click "LabelRangePrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation.

For Model LP320 - Pls insert LabelRange orange USB disk in your computer -> Windows -> double click "LabelRangeLP320PrinterWindowsDriver.exe" driver software -> click “Install” and follow the prompt to complete the installation. 

After installation, pls go to Start menu -> Settings -> Devices -> Printers and scanners -> You will see the “LP620 printer"/"LP320 printer".

Step 4:

To verify your Labelrange was installed properly, go to “LP620 printer"/"LP320 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it, the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.

Pls make sure that you have install the driver software follow below steps:
Pls check the install video from YouTube for a quick start:
https://youtu.be/LYFqzG97n6c 
Step 1: 

Pls ensure the printer is OFF. 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2: 

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

Step 3:

For Model LP620 - Pls insert LabelRange blue USB disk in your computer -> Mac -> double click "LabelRangePrinterMacDriver.pkg" driver software -> click “Continue” -> click “Install” and follow the prompt to complete the installation.

For Model LP320 - Pls insert LabelRange orange USB disk in your computer -> Mac -> double click "LabelRangeLP320PrinterMacDriverv1.0.pkg" driver software -> click “Continue” -> click “Install” and follow the prompt to complete the installation.

After installation, pls go to your Mac's settings -> Printers and Scanners -> pls click “+” and select “LP620 Printer"/“LP320 Printer” and click “Add”, and the LP620 Printer /LP320 Printer will be added.

Step 4:

To verify your Labelrange was installed properly, you can print a 4x6” sample label from our USB disk to verify. If you can print it, the driver software was installed correctly. 

Pls always download the latest linux software from our website for the best result.

If our Linux driver not compatible with your system, contact customer support, thanks

Pls check the install video from YouTube for reference:

https://youtu.be/iox2z6b_QOw

Pls follow below steps to install your LP320 Printer on your chromebook: 

1). Ensure the printe is OFF. Plug the power cord into the power adapter. Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. Connect the USB cable to your printer and plug the other end into your computer's USB port. 

2). Press release button on both sides to open the printer cover. Load your labels from back and ensure the paper guides are flush against the label with no gap. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically. 

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling). 

3). Go to Chrome web store - search "Labelrange" extension - click "Labelrange" extension and click "Add to Chrome" - click "Add extension". Click "Labelrange" extension and click "Add", it will show up LP320 Printer paird, highlight it and click "connect", then done. Note: Please ignore this configuration prompt and do not need to click to configure.

4). Open your label page and print - choose "LabelrangePrinter" as printer and choose paper size from More settings to printing.

For any issues, pls contact Labelrange phone for support, thank you.

- If you have connected the USB cable via USB adapter, pls make sure that the USB port is work. 

- Ensure that you have installed the driver correctly follow our steps. 

- Pls disable the firewall and antivirus before installing the driver software since they may stop the 

installation. After installation, you can re start them.

- If you use Mac, pls remember to add it after finishing the installation:

 After installation, pls go to your Mac's settings -> click “ Printers and Scanners” -> pls click “+” and select“LP620 Printer"/

“LP320 Printer” and click “Add", and the LP620 Printer /LP320 Printer will be added.

- Ensure you are using Labelrange's original power cable/adapter to connect and printer is ON.

- Ensure you have installed the driver software successfully follow our steps. 

- If you have re-installed the driver software, be sure to print to the same active printer name when printing. Like LP320 Printer(copy1), (copy2),...

- Ensure you are using Labelrange's original power cable/adapter to connect.

-  Make sure that your labels are properly loaded. The label side which will print needs to be facing the ceiling.

-  Ensure your label type is “Direct Thermal” label.

-  Be sure that you have installed the driver software correctly follow our steps.You can uninstall it and re install following our steps.

- Ensure that your label page size, label paper size and printer settings are the same size. 

  On Windows: 

Go to the Control Panel > Devices and Printers > Right click on LP620 Printer or LP320 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Devices > Printers and scanners >  LP620 Printer or LP320 Printer > Manage > Printer Preferences to set up size or other settings.

  On Mac:

Access these settings directly from the print menu and choose paper size.

- The most possible reason is that your label page with 8.5x11'', not 4x6''.

If you are printing 4x6" from these platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirateship, Shipstation, Shippo... change your label size setting to 4 x 6 before you print. If you cannot figure it out, contact customer support or search the related video from Youtube, thank you.

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

If you are printing many per day, we recommend our customers use shipping platforms like Shippo, Pirateship...you can print 4x6'' label directly and get discounted shipping costs.

- Make sure the loaded label, label page and printer settings are all the same size. Like if your shipping label page with 4x6'', then you need choose 4x6'' as paper size and you need use 4x6'' label paper for printing, so that it can printing perfectly. If your shipping label page with 8.5x11'' and you use 4x6'' label for printing, it will not right. 

On Windows: 
Go to the Control Panel > Devices and Printers > Right click on LP620 Printer/LP320 
Printer > Printer Preferences > pls choose paper size or go to Start menu > Settings > Devices > Printers and scanners >  LP620 Printer/LP320 Printer > Manage > Printer Preferences to set up size or other settings.

 On Mac:
Access these settings directly from the print menu and choose paper size.

- Learn about the label when it won't auto-detect the label, otherwise, it will print cut off. 

Press and hold the top paper feeder button until you hear one beep and then release.

- Make sure the paper guides are flush against the label with no gap.

- Open printer cover to check if anything is stuck on. Remove it and clean.

     Try to always wipe down the print head when you switch labels so the stickers don't get stuck when printing.

- Set your print speed to "5" and density to "4" and try your print again.

- Pls help to do the Restore factory setting and Lack paper learn setting via TOOL software. You can find the detailed instructions from our website.

- LabelRange with direct thermal technology and its printing quality not as good as laser/inkjet printer. All thermal label printers are the same. If you need better print effect, pls choose LP620 Printer since it is 300DPI resolution designed.

- Printing quality of the label depends on the label manufacturer. Avoid poor quality labels as they can have bad printing performance.

- Ensure your label page content takes up the whole label. If there are extra borders, your design may be "shrunk" printed in a smaller size resulting in bad content.

- Open your printer to check if anything stuck on the print head or rubber roller. Remove it and clean. Regularly clean print head/rubber roller.

- If you use LP320 printer / Windows system, Go to Control Panel-> View Devices and Printers-> find LP320 Printer-> right click LP320 Printer-> Printer Preferences-> Halftone->select "None"->click OK.

- For Windows users, please open the label with Adobe Reader and pls select " print as image" under "advanced" option. The printing effect will be better.

- If you print PDF file, pls try to open the file by Adobe reader, the printing effect will be better. 

- Pls always download the latest driver software of the printer from our website for the best result.

- The printer will beep when the printer is ON but without labels in. We can disable the beeping via TOOL software. Pls find the detailed instructions from our website.

- Ensure the printer cover was closed well.       

- Open printer cover to check if anything is stuck on. Remove it and clean. 

- Pls help to do Restore factory setting and Lack Paper Learn setting via TOOL software, you can find the detailed instructions from our website.

You can use LabelRange TOOL software to print Self Test, Disable the beeping, Restore factory Settings, Lack Paper Learn and more. Pls see detailed instructions below:

1) Pls download the tool software first.  www.labelrange.com -> PRODUCT -> LP620 LABEL PRINTER  or  LP320 LABEL PRINTER -> DOWNLOAD ->

2) Pls ensure the printer was connected and the power is on.

3) If you use LP320 printer, open tool software file ->double click below tool column:

(If you use Mac system)

Or

(If you use windows system)

Pls click “LP320 Printer” and click " Connection Test", and it will showed “Connection Successful”. 

Then click "Set Printer".

Do a Self Test, pls Test -> click “ Self Test”

Disable the beeping, pls User Default -> Beep: Disable -> click “ Set”

Restore factory settings, pls User Default -> click “ Restore factory settings”

Lack Paper Learn, pls remember to remove your label paper from printer and turn the power on, then Location ->Lack Paper Learn -> click “ Learn”

(I know the printer will beeping if without label, just keep it)

Update the firmware, pls click “ Download” ->” Select Firmware” . We will supply firmware to our customers if need.

On the new eBay Interface, please choose 4" x 6" PDF as your label format.

Pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=WdgnAs27R6Y

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use 4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".  

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you use business Paypal account ,pls Login to PayPal and click the Gear Icon  - Select Account Settings - On the left hand side, please choose Shipping - Under Shipping Preferences, click Update - -Under "U.S.PS ,"  click Edit printer settings  -  Pick Label Printer to one of the 4 x 6'' printers, such as the "Zebra LP 2844-Z 4.0 x 6.0".

If you use personal paypal account ,  pls login to Paypal -> pls click on Shipping Preference -> Pls select Label Printer to one of the 4x6'' label printer like Zebra LP2844 -Z-4X6'' , then you can printing the label in 4x6'' .

Note: After you change your label size to 4x6'',only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use 4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6''. 

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

And if you use Shipstation to ship your Paypal orders, pls check below video from YouTube for reference:

https://www.youtube.com/watch?v=f2Qv3hr6kBA

Pls Sign into Etsy.com -> Click Shop Manager -> Settings -> Shipping settings -> Shipping Label Options -> Select Format my labels for 4x6 Label printers.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=2ReCCoV8WAw

Pls click on ”Change format” and choose 4x6 instead of 8.5x11 Inch paper after you purchase a label on Shopify.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=_DowmaYsxwk

Click the "Print Label" button -> At the top of the popup, select the 4x6'' label format.

Pls check the links for the details: 

https://support.pirateship.com/en/articles/2610080-windows-how-to-print-with-a-4x6-label-printer

https://support.pirateship.com/en/articles/2607130-mac-how-to-print-with-a-4x6-label-printer

Pls check the link for the details: 

https://support.shipworks.com/hc/en-us/articles/360022463372-Printing-4x6-Packing-Slips-or-Invoices-to-a-Thermal-Printer

To select your shipping label size, go to: Account Tab > My Seller tools > Shipping Label Settings > Please choose 4x6''.

https://support.poshmark.com/s/article/945594407?language=en_US

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Please update your ShipStation document settings to 4x6''.

Pls check the video from YouTube for reference: 

https://www.youtube.com/watch?v=5mZ8LbXiamY

Pls check the link for the details: 

https://www.youtube.com/watch?v=BKIrzCyanm0

To print your label from Shippo in a 4x6 size, clicking "Settings" -> "Labels" -> find the "Default label format" drop-down menu and choose "4x6 in PDF" -> then save your changes at the bottom of the page.

Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the standard size 8.5x11''. For the standard size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot -> Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Pls check the settings from below link:

https://whatnot.zendesk.com/hc/en-us/articles/4406544597773-Shipping-Live-Items

Before you generate a label, pls choose 4x6 label and save.

We have three ways to print UPS labels:

1. UPS provides free software called WorldShip. Please setup it for Labelrange.

After you installed LabelRange, please open UPS WorldShip and follow the steps below:

https://www.ups.com/assets/resources/webcontent/en_US/ThermalLabelInstall.pdf

2. We recommend customers to use shipping platforms like Shippo, Pirate Ship, Shipstation ...  They connect to UPS.com and print your label in a  4x6'' size directly and you can get the discount cost.

3. If you definitely want to ship directly from UPS.com, You may leave the settings as default on UPS.com and download the label as PDF and then crop the label. To install the LabelRange as a UPS Thermal Printer has more limitations. It is the UPS.com setting point, not the printer itself,  other thermal printers has the same state, please kindly understand.

For how to crop 8.5x11'' to 4x6'' size label, pls check below video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=Bsfu0aGjy2Y

If you use Shippo to ship your WIX orders,  pls check the link:

http://www.rekdomprinter.com/index.php?m=home&c=View&a=index&aid=278

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you are printing many per day, we recommend our customers use shipping platforms like Pirate Ship, Shipstation, Shippo ...you can print 4x6'' label directly and get discounted shipping costs.

Use original LabelRange power adapter/power cable to connect, otherwise, the label will not feeding or it will print blank.

Press and hold the top feeder button until you hear one beep and then release. 

The printer will learn the label automatically again.

Print quality may be harmed by dust, foreign objects, sticky materials, or other impurities sticking to the print head or printer. When the print head becomes dirty, print quality decreases or detection of paper declines, clean it as directed.

 Notes:

• Before cleaning, turn off power and wait 2 to 3 minutes to cool down.

• To clean the print head, open the top cover and clean the print head with a cleaning pen or a cotton swab with diluted alcohol or isopropyl alcohol. Rub the center and both sides of the print head.

• When cleaning the print head, be careful not to touch the heating part as this may damage or scratch the print head.

• To clean the sensor, rubber roller and paper guide, remove the label roll and remove sticky objects or other impurities with a cotton cloth or swab with medicinal alcohol.

• After cleaning the parts, do not use the printer right away. Wait until the alcohol has fully evaporated and the printer is completely dry (1-2 minutes).

Step 1: Turn off the printer and allow it to cool down. 

Step 2: For simple label jammed , you can just peel off the label from print head or rubber roller.

  If it is jammed into rubber roller, you can pull the rubber roller to peel off the label paper.

  https://youtu.be/aqhR68rky7o

Ensure the power is off. Press and hold the paper feeder button and turn the power 

on ,release the button after the printer startup.

On Windows:

Go to “LP620 printer"/"LP320 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it, it means the driver software was installed correctly. 

On Mac:

Enter 127.0.0.1:631 on your browser -> click “Printers” -> click "LP620 Printer" or "LP320 Printer" from Queue Name, Select “Print Test Page” from Maintenance. If you can print it, it means the driver software was installed correctly. 

On Windows: 

Go to Control Panel -> Programs ->"Uninstall a program " ->

find “LabelRange LP620 Printer Driver" or "LabelRange LP320 Printer Driver” -> right click it and select uninstall ->after uninstalling successfully-> go to View Devices and Printers ->find “LP620 printer”/ " LP320 Printer" -> click Remove device. Then restart your computer and printer. 

On Mac: 

Pls go to your Mac's settings->click “Printers and Scanners” -> click 

"LP620 Printer”/ “LP320 Printer” and click “-", then the LP620 Printer / LP320 Printer will be delete.

There are some ways to printing amazon FNSKU labels.

Method 1 :

In Step 1 of your Send to Amazon workflow, click on Print all SKU labels

Step 2: Pls choose Thermal printing and if you use 2.25x1.25’’ label paper , pls

 enter 57mm as width and 31mm as height, then click print.

Pls download label instead of printing directly.

Then pls open label by Adobe reader and click printing. Pls cloose LP320 Printer and pls choose 2.25x1.25’’ as paper size, then it will printing in perfectly!

Method 2:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Shipments

Pls click Scan&Label

Pls click Printer Settings and enter the label size. like if you use 2.25x1.25’’ label paper, pls

 enter 57mm as width and 31mm as height, click Save.

Pls enter your product SKU and enter it, it will showing like below:

Pls choose Download label. ( If print label directly, it will print wrong.)

Pls open the label by Adobe reader and click printing.

Pls cloose LP320 Printer and pls choose 2.25x1.25’’ as paper size, then it will print perfectly!

Method 3:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Inventory

Pls choose your product and click Edit and choose Print item labels.

Pls choose Print Item Labels and it will keep as PDF file .

Pls open the label by Adobe -> Choose Edit -> Take a Snapshot -> Select/Highlight the label's  area ->  Right click in the highlighted area and select Print  (pls choose 2.25x1.25’’ as paper size) and pls use 2.25x1.25’’label paper, then it will be printing perfectly. 

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg

If you are printing many per day, we recommend our customers use shipping platforms like Shipstation or Shippo ...you can print 4x6'' label directly and get discounted shipping costs.

Please install the latest driver software from our website.

Please download the latest LabelDesigner version from our website.

Please disable your computer firewall and antivirus in case of preventing installation, and you can open them again after the installation.

It is a label edit software, not a shipping platform. It can meet a variety of printing needs, whether for 

household or commercial usage.

Not for Mac, Linux, Chromebook users.